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What is the LiveSupp software?

LiveSupp is CPaaS (Communication Platform as a Service) built primarily on the WebRTC (web real-time communication) technology with the use of JavaScript. We utilize protocols used in 94% of web browsers that support peer-to-peer voice, video and other data transfer without the necessity of external plugins. A study on the safety of WebRTC

What makes LiveSupp special?

LiveSupp is unique for its simplicity and complete operator control over a client’s check-in in every step of the marketing process. Here are some reasons to use LiveSupp in particular:

• Immediate client check-in without the need of any installations, sign-in or registration with just one click on the website or an SMS in a phone call.
• In addition to a text chat, You can also peer-to-peer voice and video call for free (minimal server encumbrance).
• Online signature as well as operator assistance is in real-time (communication and document sharing).

What do I need for it to work?

Minimum system specification

CPU: any modern PC or mobile device
RAM: 1GB
GPU: any integrated or dedicated
Other: Microphone, web camera

Minimum internet bandwidth
At least 5Mbit/sec both download/upload.

Software requirements

OS: any
Browser: Chrome, Firefox, Safari, Edge
Up-to-date antivirus software

How does the installation work?

Installation is quick and fairly simple. Insertion of a script into the source code of the actual website and setting up chat and operators is everything that’s needed. There is also the option of integration (via an API) into presently used systems (chatbot, CRM etc.).

Electronic Signature

The remote signature of documents according to EU eIDAS regulations.

• Reporting of actions related to signing (logs).
• Option of inclusion of a secondary verification (SMS or e-mail code, BankID, face recognition).
• Full functionality on all smart devices in 97% of web browsers.

What can you do for my business?

The unique fusion of novel functions speeds up sales in every step of the marketing process. The presentation of both a product and an individual can happen directly in a call, which greatly increases the effectiveness of marketing processes. We eliminate the necessity of a first meeting with the goal of presentation and discovery of a demand, You can then serve more clients with a higher conversion rate.

1. Customer engrossment – greet with targeted messages, interactive content, quick assistance response.
2. Real-time communication – seamless, on the web, without the need for registration or installation - all with one click.
3. Store leads – even without an operator live you can, otherwise leads can be processed in real-time.
4. Active sales – transforms telemarketing into an interactive experience.
5. Assisted orders – co-filling forms, mitigate incomplete orders and errors in client written details, GDPR ready.
6. Electronic signatures – according to European regulations eIDAS and a report with every signature.
7. Retention – the identification of a leaving customer, before he goes over to the competitor.
8. Customer care – fastest check-in, even real-time.
9. Technical support – immediate long-distance content sharing (includes screen, camera and more).
10. Back office – example; completion of missing documents

Is LiveSupp vital to my business?

Let’s consult that. You can choose the form of communication in the chat or leave us a message with a description of Your business and we’ll contact You (work days 9 AM to 5 PM CET).