Use-case

On the Web

Websites without personal assistance are similar to a physical shop without a vendor. Live support is a vital part of a functioning marketing strategy, more and more customers require a quick resolution of their needs remotely. A skilled operator identifies weak points, helps and resolves aforementioned processes. LiveSupp enables the fastest customer check in and resolution - with all the needed functions from one operating environment.

1. Attention gathering via direct interactive content and the option of live assistance. Greetings can be defined and automated for different groups of web-guests.
2. The identification of a client and their information before a transmission to choose the most suitable operator.
3. Immediate communication (voice or video call and a text chat with the most frequent answer templates) one-click without the need for a phone number and the option to switch operators and archive the communication.
4. Website, document, screen, camera feed sharing for an interactive resolution in real-time.
5. Lead collection - the internet is live 24/7 and even in the event where You cannot be online, the time can be used for contact gathering.
6. Assisted orders with control over the finalization of the process - from presentation, through order fill-in, to payment or document signature.
7. History, statistics, analytics for elevating marketing processes.

What can You expect?

• Lowering the immediate customer leaving rate.
• Increase in conversions in tens of per cent.
• Sales value increases with the introduction of complementary products.
• Decrease of unfinished orders and form-filling errors.
• Increase of customer trust and the building of a positive company image.

Phone Calls

LiveSupp turns every phone call into an interactive experience.
“To see something once is more than hearing it tenfold.”

What can we do?

• Immediate connection with a client in a phone call through an SMS or email link.
• Presentation on a mobile, tablet or computer screen.
• Quick copies of paper documents.
• Assisted orders with control over the finalization of the process - from presentation, through order fill-in, to paying or document signature.
• History, statistics, analytics for elevating marketing processes.

What can You expect?

• Increased effectiveness of operators in the communication center.
• Faster marketing and support process resolutions.
• Increase in conversions in tens of per cent.
• Sales value increases with the introduction of complementary products.
• Decrease of unfinished orders and form-filling errors.
• Increase of customer trust and the building of a positive company image.

Direct Sales

Be it sales from web, e-mail or mobile, LiveSupp will elevate your services to a higher level. Video feed from an operator bridges the client’s barrier of distrust and enables You to utilize emotions. Selling immediately in the course of the first interaction ensures finalization of the sale. Personal assistance in a business transaction also gives You control over order resolution.

LiveSupp is useful for first-time client engagement, lead processing and upselling to present clients.

What can we do?

• Immediate one-click connection with a client through a link.
• Presentation on a mobile, tablet or computer screen.
• Quick copies of paper documents.
• Assisted orders with control over the finalization of the process - from presentation, through order fill-in, to paying or document signature.
• History, statistics, analytics for elevating marketing processes.

What can You expect?

• Increased effectiveness of operators in the communication center.
• Faster marketing and support process resolutions.
• Increase in conversions in tens of per cent.
• Sales value increases with the introduction of complementary products.
• Decrease of unfinished orders and form-filling errors.
• Increase of customer trust and the building of a positive company image.

Marketing Campaigns

LiveSupp effectively increases advertising and marketing campaign performance. Offering instantaneous question solving and the opportunity for conversion in a course of just one interaction. Other than heightening the effect of campaigns LiveSupp also differentiates You from competition.

What can we do?

• Immediate one-click connection with a client through a link.
• Presentation on a mobile, tablet or computer screen.
• Full control over the resolution of a marketing process.
• Testing the effectiveness of campaigns on Your own visit rate before using a paid advertising network.
• History, statistics, analytics for elevating marketing processes.

Customer Care

LiveSupp can also be used for tending to existing clients - from query resolutions, feedback gathering, to retention offers before a customer decides to leave for competition. Back-office worker team would appreciate LiveSupp for its completion of missing files or documents with the option of immediate signature.

What can we do?

• Targeted greeting based on client actions on the web.
• Seamless pairing with a client in one click and the choice of preferred communication.
• Quick copies of paper documents.
• Full control over the finalization of essential operations with the signature of documents.
• History, statistics, analytics for elevating marketing processes.

What can You expect?

• A great increase in effectiveness of customer support employees.
• Faster marketing and support process resolutions.
• Increase of customer trust and the building of a positive company image.

Tech Support

The possibility of using LiveSupp on both a computer and mobile devices at the same time provides the perfect tool for tech support. Software problems can be solved via screen sharing and issues with hardware or internet connection can be resolved through camera sharing on a mobile device. You can see exactly what the client sees - giving You the ability to help them as if You were really next to them.

What can we do?

• Seamless pairing with a client in one click.
• Screen and camera feed sharing.
• Full control over the resolution of essential processes.
• Signature of documents.
• History, statistics, analytics for elevating marketing processes.

What can You expect?

• A great increase in effectiveness of tech support employees.
• Faster marketing and support process resolutions.
• Increase of customer trust and the building of a positive company image.

Complaints and Insurance Eventualities

In the case of a client wanting to report a complaint, the operator can directly send a connection link, record or photo document everything needed even through the customer’s camera. And after the documentation, the client can fill out the necessary protocol right away.

What can we do?

• Immediate connection with a client in a phone call through an SMS or email link.
• Acquisition of a recording through a camera in the client’s mobile phone.
• Full control over the resolution of essential processes.
• Signature of documents.

What can You expect?

• A great increase in effectiveness of customer support employees.
• Faster marketing and support process resolutions.
• Increase of customer trust and the building of a positive company image.

Partner Network Support

Do You have many clients requesting support with integration procedures? In both physical and virtual products LiveSupp can be used to resolve almost every problem remotely.

What can we do?

• Seamless pairing with a client in one click.
• Screen and camera feed sharing.
• Full control over the resolution of essential processes.
• Signature of documents.
• History, statistics, analytics for elevating marketing processes.

What can You expect?

• A great increase in effectiveness of partner support employees.
• Faster marketing and support process resolutions.
• Increase of customer trust and the building of a positive company image.

Sales Network Specialist Support

Do You want to fully utilize the time of remote support or marketing specialists in Your sales network? LiveSupp offers a solution with the added bonus of full control over the time management of every specialist.

What can we do?

• Instant pairing with a specialist in one click on the web or over a sent link.
• Screen and camera feed sharing.
• Full control over the resolution of essential processes.
• Signature of documents.
• History, statistics, analytics for elevating marketing processes.

What can You expect?

• Increased effectiveness of specialist workflow.
• Faster marketing and support process resolutions.
• Increase of customer trust and the building of a positive company image.

Employee processes

LiveSupp also finds use in the HR department; managing employee processes. We enable You to increase the effect of the headhunting pipeline, video interviews as well as walkthroughs of documents and their signature (GDPR, confidentiality, supply/hand over forms etc.) and management of employees and production in real-time.

What can we do?

• Identification of a caller from the database.
• Connection via voice or video call in a predetermined time.
• Web, screen, document or video sharing for essential interactions.
• History, statistics, analytics for elevating marketing processes.

What can You expect?

• Increased effectiveness of recruitment campaigns and interviews.
• Elevated efficacy of the recruitment team.
• Better output quality thanks to the option of immediate supervision.

Specialized usage

We’re here primarily for B2C and B2B companies:

• Online product and service sales - virtual products, electronics, reality, bijouterie and other products.
• Energy and telecommunication suppliers - acquisitions, customer care, retentions, back office.
• Banks, insurance companies and non-banking institutions - financial consulting, sales support, claim processing, customer care.
• Call centers and marketing teams - remote sales, lead gathering, upsale, customer care and tech support.
• Sales networks - assisted catalogue walkthroughs, direct sales and complaint management.
• Online consulting - financial, legal, accounting, health, personal coaching etc.
• Tourism - online vacation marketing, assistance with criterion tinkering and complaint management.
• Telemedicine - basic check-ups, ePrescriptions and drug sales.
• Digitalisation of state affairs - resolution of client requests remotely - online - including citizen identification.